Shipping & Returns
Orders using USPS will be shipped the following business day, excluding holidays. Packages usually arrive 2-5 days after shipment.
We offer FedEx Ground, FedEx 2Day and FedEx Overnight, depending on how fast you need your items. Orders placed by 4pm EST using FedEx will be shipped the same business day. Orders placed after 4pm will be shipped the next business day, excluding holidays.
From time to time we will offer free shipping, whether it be via promo code in the banner, or emailed to you directly. When you choose free shipping, we will use the shipping method that we see fit, which is usually ground. We will still prepare your shipment in the same prompt timing, but it may be slowed down due to transit time. (If you need your products sooner, we recommend you select a faster shipping method, which will not be free.)
General Shipping Information
We know how excited you'll be to get your new stuff! That is why we'll ship it ASAP! Even though our package processing is fast, occasionally shipping carriers may experience delays that are beyond their, or our, control.
Easy Returns & Exchanges
If you are not 100% happy with your ONLINE purchase, you can return your item(s) within 30 days for a full refund or exchange. The item(s) you are returning must be unused, in new condition, and in the original packaging. Send returns to the address below with a copy of your original invoice or receipt, and a list of the item(s) you would like in exchange; or, request a full refund in the method that you paid.
Due to our ever-changing inventory in our Chelmsford store, we can only accept exchanges for store credit within 7 days (exchanges must be accompanied by a receipt).
18 Central Square
Chelmsford, MA 01824